Privacy Policy

LabourXP Pty Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the LabourXP website, mobile applications, software and related services (collectively, the "Platform"). LabourXP is an online technology marketplace that connects employers with job seekers. We are not the employer of workers and do not become a party to employment contracts between employers and workers.

By using the Platform, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

LabourXP handles personal information in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Notifiable Data Breaches (NDB) Scheme
• Applicable Australian privacy and data protection laws

Where required by law, we will notify affected users and relevant authorities of eligible data breaches.

Depending on how you use LabourXP, we may collect the following categories of information.

Personal Information:

• Full name
• Email address
• Phone number
• Residential suburb, city and state
• Profile photograph (optional)

Employment Information:

• Qualifications/Certifications
• Trade licences
• White Card
• Forklift licences
• Driver licences
• Professional registrations
• Preferred industries

Employer Information:

• Company name
• Company contact details
• Billing information
• Subscription details
• Job advertisements
• Recruitment preferences

Identity Verification Information: Where required, we may collect information to verify your identity or your legal right to work in Australia.

When you use LabourXP, we may automatically collect:

• IP address
• Device identifiers
• Operating system
• Browser type
• App version
• Crash reports
• Device language
• Log files
• Usage statistics
• Clickstream information

This information helps us improve the Platform and detect fraud.

With your permission, LabourXP may collect your approximate or precise location to:

• Recommend nearby jobs
• Improve job matching
• Display location-based search results
• Improve platform functionality

You may disable location services through your device settings at any time. Some features may become unavailable if location access is disabled.

LabourXP uses artificial intelligence to assist with platform functionality. AI may be used to:

• Match workers with suitable jobs
• Rank job relevance
• Improve search results
• Detect suspicious or fraudulent activity

AI-generated recommendations are intended to assist users and should not be considered employment decisions or guarantees. Employment decisions remain the responsibility of employers.

We may use your information to:

• Create your account
• Verify your identity
• Provide LabourXP services
• Match workers with jobs
• Allow employers to review applications
• Communicate with users
• Process employer subscriptions
• Improve AI recommendations
• Improve platform performance
• Respond to enquiries
• Provide customer support
• Detect fraud
• Maintain platform security
• Comply with legal obligations

When a worker submits a job application through LabourXP, including through one-click applications, the worker authorises LabourXP to provide the employer with relevant application information, including:

• Name
• Contact details
• Licences
• Any other information the worker has chosen to include in their profile

Employers may access information that workers choose to make available through their profiles or applications. Workers control the information they include in their profiles but should be aware that employers may retain information received during the recruitment process.

LabourXP uses cookies and similar technologies to:

• Remember user preferences
• Maintain login sessions
• Improve performance
• Analyze traffic
• Enhance user experience

Users may adjust browser settings to refuse cookies; however, some Platform features may not function correctly.

We may send users:

• Account notifications
• Security alerts
• Job recommendations
• Product updates
• Service announcements
• Promotional communications (where permitted)

Users may opt out of marketing communications at any time by using the unsubscribe link or updating account preferences. Service-related communications cannot be opted out of where necessary to provide the Platform.

We may disclose personal information to:

• Employers when workers apply for jobs
• Workers responding to employer communications
• Cloud hosting providers
• Payment processors
• Identity verification providers
• Analytics providers
• Customer support providers
• Professional advisers
• Government agencies where required by law
• Courts, regulators or law enforcement authorities where legally required

We do not sell users' personal information.

Some service providers may store or process information outside Australia. Where overseas disclosure occurs, LabourXP will take reasonable steps to ensure personal information receives appropriate protection consistent with Australian privacy law.

LabourXP uses Amazon Web Services (AWS) and other reputable cloud service providers to host Platform infrastructure and securely store information. Data may be stored in Australia or other jurisdictions depending on our infrastructure and operational requirements.

We implement reasonable technical and organisational measures designed to protect personal information, including:

• Encryption in transit
• Encryption at rest where appropriate
• Secure cloud infrastructure
• Access controls
• Authentication systems
• Activity monitoring
• Regular security updates

Despite these measures, no online service can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Operate the Platform
• Meet legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

Following account closure, certain information may be retained where required by law or for legitimate business purposes.

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your profile
• Delete certain personal information
• Withdraw consent where applicable
• Request restrictions on processing

Requests may be declined where LabourXP is legally permitted or required to retain information.

LabourXP is intended for users aged 18 years and older. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authority, we will take reasonable steps to remove it.

LabourXP may integrate with third-party services such as:

• Apple Sign-In
• Google Sign-In
• Mapping services
• Analytics providers
• Payment providers
• Email delivery services

Use of those services may also be governed by the privacy policies of those third parties.

Users are responsible for:

• Protecting account passwords
• Maintaining confidential login credentials
• Promptly notifying LabourXP of suspected unauthorised access

LabourXP is not responsible for losses arising from a user's failure to protect account credentials.

If LabourXP becomes aware of an eligible data breach under Australian law, we will:

• Investigate the incident promptly
• Take reasonable steps to contain the breach
• Notify affected individuals where required
• Notify the Office of the Australian Information Commissioner (OAIC) where required by law

We may update this Privacy Policy from time to time. The latest version will always be available on the Platform. Continued use of LabourXP after updates take effect constitutes acceptance of the revised Privacy Policy.

For questions, requests or complaints regarding this Privacy Policy, please contact LabourXP Pty Ltd at support@labourxp.com (Website: www.labourxp.com).

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) in accordance with applicable Australian privacy laws.